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Matthew Parker

← Customer Feedback & Ideas - Acrobat Sign Electronic Signature Solution

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  1. Please Do Not Remove Classic Experience

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    13 comments  ·  Acrobat Sign - General  ·  Admin →
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    Matthew Parker supported this idea  · 
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    Matthew Parker commented  · 

    The new version of Adobe Sign IS TRASH!! Full-stop!!

    It is the most unfriendly user interface ever. We have used Adobe Sign for nearly the past 10 years for our various businesses and the prior system worked perfectly fine. This is an example of upgrading things just for upgrading sake.

    For example, instead of being able to update the name when you first upload a file or packet of files, you have to manually go to each document and select "Add Message" from a left handed menu, despite there being a name field at the top of the document. The top name field puts weird characters after the title so there is clearly a glitch there. Why would you name a document AFTER it is uploaded into the system? That makes ZERO sense from a user workflow perspective. Why would the "Add Message" field be below the part where you place the parties and their signatures? Again, no rhyme or reason.

    This update is point blank - bad and whoever designed it clearly does not understand business workflows. It is so bad that if a classic mode does not return then we are going to move to Docusign or another vendor. This is a trash update. Who thought of this? Seriously? They should be fired or demoted because this makes the user experience for those of us business professionals beyond cumbersome and DOUBLES the time to send out a prefilled document.

    CHANGE IT BACK!!! The number of people taking time to actually comment on boring software should give you a clue of just how bad it really is. If you haven't learned, business professionals don't want a bunch of software updates so you can try to make the UI modern and sleek. We want reliable. Once we learn a program we don't want to have to re-learn it every year you role out another ill-conceived update.

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