I want to add that with the new experience, we have lost the ability to group individuals in signing order. For example, on some documents I send, the order of signatures is not important as long as the manager signs last. With classic, I could group individuals in a certain order (multiple signers at 1, and manager at 2). Now we have to choose between one signer at a time, which creates delays if someone is out of office, or not being able to attribute any kind of order. The new experience is also oddly incompatible with pdfs, and adds random fields that cannot be deleted. I dislike that adding signers and customizing fields requires additional steps. Signers are also unable to see some or all of the prefilled fields, causing a lot of confusion. The new version is truly less intuitive and a major step back.

The new version of Adobe Sign IS TRASH!! Full-stop!!

It is the most unfriendly user interface ever. We have used Adobe Sign for nearly the past 10 years for our various businesses and the prior system worked perfectly fine. This is an example of upgrading things just for upgrading sake.

For example, instead of being able to update the name when you first upload a file or packet of files, you have to manually go to each document and select "Add Message" from a left handed menu, despite there being a name field at the top of the document. The top name field puts weird characters after the title so there is clearly a glitch there. Why would you name a document AFTER it is uploaded into the system? That makes ZERO sense from a user workflow perspective. Why would the "Add Message" field be below the part where you place the parties and their signatures? Again, no rhyme or reason.

This update is point blank - bad and whoever designed it clearly does not understand business workflows. It is so bad that if a classic mode does not return then we are going to move to Docusign or another vendor. This is a trash update. Who thought of this? Seriously? They should be fired or demoted because this makes the user experience for those of us business professionals beyond cumbersome and DOUBLES the time to send out a prefilled document.

CHANGE IT BACK!!! The number of people taking time to actually comment on boring software should give you a clue of just how bad it really is. If you haven't learned, business professionals don't want a bunch of software updates so you can try to make the UI modern and sleek. We want reliable. Once we learn a program we don't want to have to re-learn it every year you role out another ill-conceived update.

This update is terrible. Template no longer work - they error out! the whole process takes longer and is a step backwards. I am actively looking at other options as this not sustainable.l Hopefully will be in a position to cancel within a week

The new version is awful.

Adding a reminder used to require a single click. Now you have to go to a special setting where my computer immediately fills in a suggested password, which I then have to delete. Unnecessary waste of time.

I like being able to see the full email address on the review page before I click send. Just for peace of mind. This is now not possible. Sometimes you only see name and sometimes half of the email address.

I ALWAYS let everyone sign the document in whatever order they get to them and for some reason, this version makes me not see the reminder - far less clear than the old one, resulting in my contracts getting sent to be signed in specific order, which is very frustrating.

And don't get me started on the fact that the first time I sent a document out via the new setting, and after sending it asked me to sign ALL THE FIELDS and none were assigned to the other person. Yet, bizzarely, I received an email saying the person has now signed the contract. When I opened the completed document, it was just my signature everywhere. When I checked activity on the document, it said there the person signed it (and showed their email address there), but nothing on the document...

Seriously. Please do NOT remove the classic experience.
Thank you.

I am facing the same dificulties on using this New Version of Adobe Sign. It is definitely a downgrade on uploading information and, mainly, the list of signers.
Kindly return back with the Classic Mode, please?

Please bring back the classic experience to the web version of Adobe Sign. The new experience takes me twice as long to prepare documents to be sent out for signatures and I get errors on many fields.

Already looking at different vendors because this update is horrible. Why did Adobe make this forced change? The classic functionality was way better and could easily be manipulated, making for quick contract making. This version is so painstakingly difficult to work with, making it near impossible to do a bunch of contracts quickly, which is kind of the whole point of this. Make classic available to those of us who actually do this kind of work all the time. Looking at DigitalSign, Docusign, PandaDoc, and Dropbox sign. If anyone else has others, shoot me a message!

This "improvement" has doubled the time it takes to place the needed boxes and email addresses on documents being sent for approval.

Please bring back the classic experience.

The new experience is clunky and time consuming. The "classic" was much more efficient. As someone who is often sending out 100 documents for approval per day, this new version is slowing me down tremendously. Instead of a one click "copy" I now have to "copy, "paste" to add additional boxes or drag them individually. They no longer automatically align so either it looks sloppy or I have to take additional time to try and line them up- I cannot use the "align" feature due to the particular layout of the boxes being used.

Please bring back the previous version.

We will be having to look elsewhere if this new change is implemented as well, the new changes just add a significant amount of clicks, time, and loss of efficiency to our workflow.

As a daily user, it is extremely frustrating and disappointing to be forced to adopt the "new experience" without having the option to opt out. Many of my organization's users have a difficult enough time navigating the classic experience. I foresee those users simply moving to something else for electronic signatures when faced with this "new experience." We may have to consider other options, as some users, like myself, need to submit multiple documents for signature throughout the day and can't be hindered by a time consuming process that is definitely not user friendly.

I agree! I find the new experience frustrating, and it's even more concerning that we’re being required to adopt it without input. It's unclear why such a significant change is being mandated, especially without user feedback or the option to opt out. As daily users, we should have some say in changes that directly impact our workflow.

I received a notice stating that, as of April 22, 2025, all accounts will automatically switch to the new signature experience. I’d appreciate a clear explanation of the intended benefits of this update. From my perspective, using it daily, the new setup seems less efficient and more time-consuming, as many functions have become harder to access or manage.

Looking forward to understanding the rationale behind this change.

The New Experience is a significant downgrade in my organization's workflow. Requiring two pages to add signatories (one for individuals and one for a group) takes much longer. Some Form Field Templates that worked in Classic View do not show up in the New Experience, and the ones that do often take ages to load and do not work properly. If users are forced to the New Experience, my organization may have to look elsewhere for our e-signing needs.