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Ability to cancel an unsigned / unsent document without sending notifications to all signers.

Currently if one makes a mistake while preparing a document for signing, and realizes the mistake AFTER starting to sign the document but BEFORE the document has been sent, it's impossible to cancel the sending without notifying all the parties (and providing an embarrassing reason such as "made a mistake"). This is silly and annoying. There's no reason to notify parties of errors one makes BEFORE one has sent the document. It should be possible to make changes or completely cancel sending at any point up until the document has actually been finally signed and sent.

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  • trevor commented  ·   ·  Report

    I always notice this. firstly there is no "back" button to amend an error, you have to start again.
    and as Johann states, i uploaded a file, selected parties to send to, click to sign, BUT before i signed it and pressed sent i notcied an error, so i cancelled it ("i will not sign this document"). i typed "made a mistake" and then got a message stating this will be sent to my other parties. ridonkulous!

  • AdminAmy Wang (Admin, Adobe) commented  ·   ·  Report

    Hi Johann,

    Thanks for explaining your situation further -- this is helpful in understanding what you are trying to accomplish. Yes, EchoSign will send a cancellation notice to other signers if you have already started the signing process by clicking the Send button on the preview page. When you click Send, the transaction is in progress and at the moment you sign as the first signer, the agreement will be sent to the next signer to sign. Thus, the cancellation notice will be sent so the signer knows the agreement is no longer valid. If however, you have not yet started the process by clicking the Send button on the preview page and you delete the draft document from the Manage tab, then there will be no notices sent out to the pending signers for the agreements. Thank you for your feedback.

    ~Amy Wang, Adobe EchoSign PM

  • Anonymous commented  ·   ·  Report

    Hi Amy

    Thank you for your reply. The process does NOT work as you describe. (If it did, I would not have submitted this request.) As I've described above, if I upload a document to EchoSign, then place signature fields, then sign the document, then realize I've made a mistake BEFORE sending it to the other party for signature, it is IMPOSSIBLE for me to cancel the document without providing a reason for the cancellation which is then emailed to the other party. This has happened to me many times and it is really frustrating and embarrassing AND COMPLETELY UNNECESSARY to have to notify the other party that one is cancelling a document that they haven't even seen yet.

    This needs to be fixed.

    Thanks.

    Johann

  • AdminAmy Wang (Admin, Adobe) commented  ·   ·  Report

    Your signers should not receive any cancellation notifications if you delete a draft document before it is sent. They will receive notifications if the cancellation happens after the agreement has already been sent for signature.

    ~Amy Wang, Adobe EchoSign PM

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