I was having a document sent for a signature. I had a problem receiving their signature returned on my end twice.

I canceled the 1st document and sent a new one. 2nd attempt, when my client received the email, they opened and signed it. When I checked if it had been signed, it didn't appear. I asked my client to send me a photo from their end. It did appear to be signed and returned.

This was the first time I had this issue for a signature request.

-I used form prep (using PC)

-Added where they needed to sign

-Their device (Phone)