Loss of Functionality in Recent Upgrades to Adobe Sign vs Classic Adobe Sign Experience
When I send out contracts for signature the first step is for the person at our firm who is requesting the contract to act as approver. It then goes to the signatory(ies). For whatever reason, the e-mail from Echo Sign often ends up in a junk mail or clutter folder. In those cases when enough time has elapsed, I send a Reminder via Adobe Sign to the requestor/approver to be in touch with the signatory(ies) to see what is happening. The requestor/approver is the person with whom the signatory(ies) is/are used to dealing with and recognize their e-mail. Prior to the upgrade to Adobe Sign, in what is now being called the Classic Experience, I was able to send a reminder directly from Adobe Sign. This was a very useful feature. It is tied to a specific contract and the requestor and saves time. With the upgraded version that is no longer possible since the requestor has already approved the contract and they are no longer an "active" participant. Sending a reminder to a signatory is of little use when that reminder and the original contract end up in a junk mail or clutter folder. Now I have to go to my e-mail, create and title an e-mail, etc. to send to the original requestor/approver. It's a real hassle. Please restore the functionality to the Reminder feature to allow reminders to be sent to anyone in the chain of approvers/signatories in the Adobe Sign set-up, not just "active" persons in that chain. It was previously a great feature which has been rendered somewhat useless for the real world workflow at my firm. P.S. We have a dozen or more persons requesting/approving contracts so this is no small loss of functionality as a result of the upgrade. Thanks!